Terms of Service

By accessing or using Adrixis Technologies services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

Adrixis provides enterprise-grade cybersecurity, cloud infrastructure, and DevOps automation services including: • Managed Security Operations Center (SOC) services • Cloud architecture and migration services • DevSecOps implementation and automation • Security audits and compliance consulting • Network security and infrastructure services • Technical recruitment and training services Service specifications, deliverables, and timelines are defined in individual service agreements or statements of work.

Our standard SLA commitments include: • 99.9% uptime for managed infrastructure services • 24/7 emergency support response • Response times as specified in service agreements • Incident resolution procedures and escalation paths Specific SLA terms are detailed in individual service contracts. SLA credits or remedies are provided as outlined in applicable service agreements.

Clients are responsible for: • Providing accurate and complete information • Maintaining appropriate access credentials and permissions • Complying with all applicable laws and regulations • Ensuring authorized use of services by their personnel • Timely payment of fees as specified in agreements • Maintaining adequate backup of critical data • Notifying us promptly of security incidents or concerns • Cooperating with security assessments and audits

Payment terms: • Fees are specified in individual service agreements or proposals • Payment is due within 30 days of invoice date unless otherwise agreed • Late payments may incur interest charges at applicable legal rates • We reserve the right to suspend services for non-payment • All fees are exclusive of applicable taxes unless stated otherwise • Refunds are provided only as specified in service agreements

Ownership: • Client retains ownership of all client data and materials • Adrixis retains ownership of pre-existing intellectual property and tools • Custom developments are licensed to clients as specified in agreements • Clients grant us necessary licenses to provide services • We may use anonymized data for service improvement and analytics • Third-party software is subject to applicable license terms

Mutual obligations: • Both parties agree to protect confidential information • Confidential information includes technical, business, and financial data • Disclosure is limited to authorized personnel on a need-to-know basis • Obligations survive termination of agreements • Exceptions include publicly available information and legal requirements • Security incidents involving confidential data are reported promptly

Our commitments: • Implement industry-standard security measures • Comply with applicable data protection regulations (GDPR, etc.) • Process data only as authorized and instructed • Maintain ISO 27001 aligned security practices • Conduct regular security assessments and audits • Provide incident response and breach notification • Support client compliance requirements Detailed data processing terms are included in our Data Processing Agreement (DPA).

To the maximum extent permitted by law: • Our total liability is limited to fees paid for affected services • We are not liable for indirect, consequential, or punitive damages • Liability caps do not apply to gross negligence or willful misconduct • Force majeure events excuse performance obligations • Clients are responsible for maintaining adequate insurance • Third-party service interruptions are not our responsibility

Service warranties: • Services are provided with professional care and skill • Services conform to specifications in applicable agreements • We maintain necessary expertise and certifications • Third-party services are provided "as is" without warranty • We disclaim implied warranties to the extent permitted by law • No warranty for services outside our control or scope

Agreement terms: • Initial term and renewal periods are specified in service agreements • Either party may terminate for material breach with notice • We may terminate immediately for non-payment or security concerns • Clients may terminate with notice as specified in agreements • Upon termination, we will assist with data retrieval and transition • Surviving provisions include confidentiality, liability, and IP rights

Regulatory compliance: • We comply with applicable laws and industry regulations • Clients are responsible for their regulatory compliance • We support compliance requirements as specified in agreements • Security certifications and audit reports are available upon request • We cooperate with lawful investigations and requests • Export control laws apply to certain services and technologies

We may modify these Terms of Service: • Changes are effective upon posting to our website • Material changes are communicated via email • Continued use constitutes acceptance of updated terms • Existing agreements are governed by their original terms • We recommend reviewing terms periodically

Resolution process: • Good faith negotiation is required before formal action • Mediation may be pursued for unresolved disputes • Governing law is specified in individual agreements • Jurisdiction is typically Casablanca, Morocco • Arbitration may be required as specified in agreements • Each party bears its own legal costs unless otherwise awarded

For questions about these Terms of Service: Email: [email protected] Address: Adrixis Technologies SARL, Casablanca, Morocco Phone: +212 5XX-XXXXXX For service-specific inquiries, contact your account manager or [email protected].